1. What we collect
- Account information — your name, email, phone and company details when you register or a SystemAdmin creates your account.
- Call data — the customer numbers you upload, and for each call, the recording, transcript, survey answers and sentiment read our AI agent produces.
- Payment information — handled by our payment processor, Stripe. We store only a token, plus your card's brand and last four digits — never the full card number.
- Usage data — once analytics is enabled, aggregate visit data about our public pages (see Cookies below).
2. How we use it
To place and receive the calls you configure, run your billing, respond to support requests, and understand how our public pages are used so we can improve them. We don't sell your data.
3. Who we share it with
Delivering the platform means some data necessarily passes through the vendors that carry out a specific part of the service:
| Vendor | What it handles |
|---|---|
| Twilio | The phone call itself — dialing, call audio |
| ElevenLabs | Synthesizing the AI agent's voice |
| Groq | Language-model processing of what's said on the call |
| Stripe | Card payment processing and tokenization |
| Google Analytics | Aggregate visit statistics on our public pages |
Each is bound by its own data-handling terms for the specific data it processes. We don't hand your data to anyone else for their own marketing purposes.
4. Cookies
We use a small number of cookies: one to keep you signed in, and one that records your browser's timezone so times display correctly. Once Google Analytics is enabled on our public pages, it sets its own cookies to measure aggregate traffic — you'll see a notice about this the first time you visit.
5. How long we keep it
For as long as your account is active, plus a reasonable period afterward for legal, billing and dispute-resolution purposes. You can ask us to delete your account and associated data — see Contact below.
6. Your choices
You can review and update your account details from your account settings at any time, remove a saved payment method, and ask us to export or delete your data by contacting us.
7. Security
Payment gateway credentials are encrypted at rest, and passwords are stored only as one-way hashes — not even we can read them back. No system is perfectly secure, but we take reasonable, industry-standard steps to protect your data.
8. Children
Nokkhotro AI is a business platform and isn't directed at, or knowingly used to collect data from, anyone under 18.
9. Changes to this policy
We'll update the effective date above whenever this policy changes in a way that matters.
10. Contact
Questions about this policy, or a request to access/delete your data: privacy@nokkhotro.ai.